Customer relationship management (CRM) is a multifaceted process, mediated by a set of information technologies that focuses on creating two-way exchanges with customers so that firms have an intimate knowledge of their needs, wants, and buying patterns. In this way, CRM helps companies understand, as well as anticipate, the needs of current and potential customers. Functions that support this business purpose include sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation.
Sage CRM links together your Sales, Marketing and Customer Care departments within one system, giving your business a single view of your customers, prospects and suppliers.
It's easy to use and quick to deploy, so you can immediately start to build stronger relationships with existing customers, target new customers more effectively and drive your sales revenues.
It can be tailored to match your individual business needs and help you streamline your internal processes. There's also an on-demand version of Sage CRM available.
Unify your sales, marketing and customer care functions
This makes it easier for everyone to work together and share critical information.
Sales Force Automation
Improve sales performance with sales automation tools that help sales professionals find and retrieve vital information quickly and easily.
Target the right customers, at the right time with a suitable message and put your marketing resources to their best use.
Customer Service Automation
Resolve customer issues more quickly and efficiently by providing customer service professionals with user-friendly tools to organise, communicate, and solve customer questions more easily.
Designed to run in a web browser
Allowing your users access to vital customer information anytime and from anywhere.
Easily customise the software to meet your business requirements